How can we help?

Search for questions or browse categories below to find the answers you need.

Rider Help

Booking rides, cancellations, and safety guidelines.

Driver Help

Subscriptions, earnings, and account management.

Payments

Payment methods, receipts, and refund information.

Safety

Reporting issues and our safety standards.

Popular Questions

How do I book a Bike Taxi?
Simply open the Ride Andhra app, enter your destination, select the 'Bike' option, and tap 'Book Ride'. A partner will be assigned to you shortly.
What is the 0% commission model for drivers?
Unlike other apps, we don't take a percentage of your fare. Drivers pay a small daily subscription of ₹24 and keep 100% of the ride fare.
How are parcel delivery charges calculated?
Charges are based on the distance between the pickup and drop-off points, as well as the size/weight category of the item.
Is my ride insured?
Yes, we provide insurance coverage support for all active rides booked through the Ride Andhra platform for both riders and drivers.